Call center scheduling software plans, optimizes and manages resources at call center for better performance.
Call Center Scheduling Software Features
Plan Software can create agent employee schedules from a database that includes agent information, shift definitions,
agent availability, agent preferences and agent priorities.
Optimize The scheduling software can calculate optimal agent levels for each time period for each workday. Managers can
test and try out different numbers of agents and inbound lines in a computer-based simulation before actually implementing them
in the call center.
Manage Managers can modify and adjust schedules generated by the software based on personal experience and ongoing day-to-day changes in
operations. They can modify shifts and activities such as breaks, lunches and meetings on the fly to immediately see the differences between
required vs. scheduled agents for a particular period of time.
Call Center Scheduling Software Pricing
The pricing of call center scheduling software is generally around ten thousand dollars. Dependent on the functionality and sophistication, some software
may cost a lot more.
Call Center Scheduling Software Vendors
There're two types of vendors that offer call center scheduling software - CRM vendors and niche call center software vendors. Call center scheduling
software from CRM vendors can be easily integrated with CRM backend software from the same vendors. It has the advantage of reducing the cost of
implementation. Software from niche market vendors, on the other hand, offexr more functionality, but will likely incur a higher integration cost.
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