Definition of Knowledge Management
Knowledge Management is the combination of enterprise strategies, business processes and information technology for capturing,
organizing, storing and disseminating knowledge and experiences of individual workers and groups in an extended-enterprise
environment. Knowledge management facilitates organizational learning and enhances organizational performance.
History of Knowledge Management
"First generation Knowledge Management involves the capture of information and experience so that it is easily accessible in a
corporate environment. An alternate term is "knowledge capture". Managing this capture allows the system to grow into a powerful
information asset."
"Faced with the theoretical and practical failure of first generation techniques to live up to its promise, theorists began to
look more closely at the ways in which knowledge is created and shared."
Along with this realization came a change in metaphor. Organizations came to be seen as capable of learning, and so a link grew
between learning theory and management.
At the same time hierarchical models of organizational structure were replaced by more organic models, which see effective organizations
as capable of structural change in response to their environment." wikipedia
Processes of Knowledge Management
- Capturing Information and individual's knowledge are captured or documented.
- Organizing Information are filtered and summarized. Knowledge is extracted and represented.
- Storing Information and document are stored for easy retrieval and data mining.
- Retrieval Information and knowledge are accessible for anyone at anytime based on a set of well-defined privilege rules.
Technology for Knowledge Management
- Data Warehouse Technology that stores and organizes vast amount of data for easy retrieval and data mining.
- Data Mining Techniques and technology that explores vast amount of data stored in data warehouses to identify meaningful patterns.
- Knowledge Representation Technology that organizes and represents information and knowledge so that Decision Support Systems
and Expert Systems can use to make intelligent decisions.
- Decision Support Systems Computer programs that enhances the natural process of decision making by generating and evaluating many options.
- Expert Systems Computer programs that utilize knowledge and experience stored to solve complex problems in specific domains.
Knowledge is represented either in a set of rules (rule-based systems) or set of cases (case-based systems).
Related Topics
Knowledge Management News Portal
Knowledge Management Definition - A Systems Perspective
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