Knowledge Management is a business system that consists of enterprise goals, business strategies and organizational information systems
used to capture, organize and disseminate knowledge in an extended enterprise environment. Knowledge management has been the solutions for
many business problems - organizational learning, customer management and coordination with business partners. Knowledge management can
improve the business processes by sharing knowledge with employees, customers and business partners.
Sharing knowledge with employees
- Knowledge of organization - organizational structure, history and procedures
- Knowledge of products and services
- Knowledge of customers/clients
- Professional knowledge - knowledge in particular fields or industries
- Knowledge of Decision Making and strategic planning
Sharing Knowledge with Client/Customer
- Knowledge of organization - organizational structure, history and procedures
- Knowledge of products and services
- Professional knowledge - knowledge in particular fields or industries
Sharing Knowledge with Partners
- Knowledge of organization - organizational structure, history and procedures
- Knowledge of products and services
- Knowledge of customers/clients
- Professional knowledge - knowledge in particular fields or industries
- Knowledge of capacity for receiving, manufacturing and distribution
Decision Support Systems (DSS) and Expert Systems are commonly used to represent and share knowledge in extended enterprise environment. Both business and technical knowledge can also be prepared and shared in the format of CBT (Computer Based Training) for easy distribution.
Related Topics
Knowledge Management Overview
Knowledge Management Definition - A Systems Perspective
Knowledge Management Technologies and Tools
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