CRM Daily News
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ABCs of CRM
CRM Definition - A Systems Perspective We look at CRM from a systems perspective to outline a holistic picture of CRM system.
CRM Systems - Software, Business Processes, Users and Technical Architecture To support the remote access to CRM backend for mobile workforce, CRM systems has evolved into a more sophisticated technical architecture.
Functional Modules of CRM Software Applications The functionality of CRM software varies from vendor to vendor. There're a few modules common to most of packaged CRM software.
CRM & Customer Life Cycle The life cycle of CRM consists of three phases - customer acquisition, customer relationship enhancements and customer retention.
CRM Implementation and Integration
Critical Successful Factors of CRM Implementation There're lot of similarities between the implementation of CRM and the implementation of CRM.
Cost of CRM - What does CRM really cost? Implementation of CRM systems make take anywhere from a few months to a few years.
Call Center and Help Desk Applications
Call Center and Call Center Software A call center is a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, typically including customer support, operator services and directory assistance.
Call Center Management Software - Features, Pricing and Vendors Call center management software is designed to increase call center efficiency, improve customer satisfaction and generate additional revenues.
Call Center Scheduling Software - Features, Pricing and Vendors Call center scheduling software plans, optimizes and manages resources at call center for better performance.
Call Center Database Software - Features, Pricing and Vendors Call Center Database Software is designed to manage the vast amount of information at call center and maintain support knowledge database.
Streamline Help Desk Procedures - Benefits of Web-Based Helpdesk Software The procedure of resolving a problem reported to help desk usually consists of four phases - problem identification, problem reporting, problem resolution and user notification.
How to Select an Internet Help Desk System Internet Help Desk system improve customer satisfaction and productivity by streamlining customer support processes.
Sales Force Automation
Sales Force Automation (SFA) Sales Force Automation is the combination of business strategies and information systems that automate business processes of sales and marketing functions.
Sales Automation - Integrate Sales Channels and Automate Selling Processes The rise of product customization, the proliferation of sales channels and the increasing of product complexity among other things are the major driving forces behind sales automation.
Functional Modules of SFA Software Applications The major functionality of this module includes campaign design, support of multi-channel campaigns and email generation and integration.
CRM Technology Overview and Comparison - Online CRM, Hosted CRM and Wireless CRM The rapid growth and expansion of CRM systems have been taken place in three dimensions - business process, industry and technology.
Web Based CRM, Online CRM - Benefits and Vendors Webbased CRM, Web Based CRM, Online CRM, Online CRM Software, Web based CRM software
Hosted CRM and CRM ASP - Benefits and Vendors Organizations that use the CRM system don't own the CRM software, instead they subscribe to the CRM services by paying a subscription fee.
Mobile CRM and Wireless CRM - Infrastructures, Benefits and Vendors While a handheld device with browser-based UI can access web based CRM systems, the more robust solutions for mobile CRM and wireless utilize a mobile middleware for the interactions between the wireless device and the CRM applications.
Benefits of Integrating Online Chat Software with CRM There're many benefits to integrate chat software into CRM systems.